Privacy Policy

At VSoft Institute ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile information
• Educational Information: Course enrollments, progress, and completion records
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Messages, feedback, and support requests

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Usage Data: Pages visited, time spent, and interactions with our website
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Information collected through cookies and similar technologies
• Location Data: General geographic location based on IP address

Third-Party Information

We may receive information about you from third parties, such as:

• Social media platforms when you connect your accounts
• Payment processors for transaction verification
• Analytics providers for website usage insights
• Educational partners for course content delivery

We use your personal information for the following purposes:

Service Delivery

• Provide and maintain our educational services
• Process course enrollments and payments
• Track learning progress and issue certificates
• Provide customer support and technical assistance

Communication

• Send important updates about your courses
• Respond to your inquiries and support requests
• Send newsletters and promotional materials (with your consent)
• Notify you about changes to our services or policies

Improvement and Analytics

• Analyze website usage and user behavior
• Improve our website functionality and user experience
• Develop new features and services
• Conduct research and analytics

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our terms of service and policies
• Protect our rights and the rights of our users

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services:

• Payment processors for secure payment processing
• Email service providers for communication
• Cloud hosting providers for data storage
• Analytics providers for website insights
• Customer support platforms for assistance

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard encryption protocols
• Access Controls: Strict access controls limit who can access your personal information
• Regular Audits: We conduct regular security audits and assessments
• Secure Infrastructure: Our systems are hosted on secure, monitored infrastructure
• Employee Training: Our staff are trained on data protection and privacy best practices
• Incident Response: We have procedures in place to respond to security incidents

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information for certain purposes
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your experience on our website:

Types of Cookies

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.